Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it or credit your account, subject to the below terms.
- This Policy applies to products bought from Redlan Holdings t/a Simpli You (forthwith identified as Simpli You).
- Please note that Simpli You may, from time to time and at its discretion, restrict the use of the credit in your account in respect of certain products.
- This Policy forms part of the Redlan Holdings t/a Simpli You Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
- Nothing in this Policy is intended to limit your statutory rights in any way.
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IMPORTANT: We cannot take back for credit any of the following products, unless they are faulty or not as described:
- Cosmetics (including make-up, beauty, hair, nail and skin products)
- Fragrances
- Earrings for pierced ears and other pierced body jewellery where the original wrapping has been opened.
- Hair extensions and pieces
- Cancellation and Refund
- The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period “). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether to proceed with your order for the Goods or cancel your order. If you elect to cancel your order, we will reimburse you with the purchase price.
- The Company may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and, on a case,-by-case basis. In which event, the provisions set out in this clause in respect of refunds and returns will similarly apply.
- Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.
- packaging your products safely and securely to prevent damage during transit;
- make sure your return reference number is clearly visible on the outside of the parcel;
- all packaging to be intact.
Not adhering to the above stipulations could delay the processing of your request or result in its decline altogether.
- Types of returns:
8.1 Cooling off period: Unwanted products
You are, as a consumer, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act “) entitled to cancel your order for the Goods within 7 (seven) days of receipt, without reason and without penalty, in order to obtain a full purchase price refund. In such an event product must be:
- Returned within 30 days of the products being delivered.
- Undamaged and unused, with the original labels still attached and with the seal intact.
- In the original packaging, which must be undamaged and in its original condition.
PLEASE NOTE: you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges and assumption of risks during shipping.
8.2 Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 9.3 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
8.3 Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible (if we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
8.4 Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
8.4.1 What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
8.4.2 In order for a Product to be deemed defective you will need to state the proper reason for the return, and include an explanation of the alleged defect, together with pictures as proof. You must report any defect in the product as soon as it is discovered.
8.4.3 The following CANNOT be regarded as defects and will not entitle you to a return under this section:
8.4.3.1 faults resulting from normal wear and tear;
8.4.3.2 damage arising from negligence, user abuse or incorrect usage of the product;
8.4.3.3 damage arising from a failure to adequately care for the product;
8.4.3.4 damage arising from alterations to the product;
8.4.3.5 where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you
8.4.4 If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement or credit but will instead be liable for the costs incurred in having such a product returned to the Company, and then redelivered to you.
Nothing in this clause or the Terms and Conditions in any way limits your rights in terms of section 56 read with section 55 of the CPA in any way.
- Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
- You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product (if we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference.
- Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6-month period.
- Extended Supplier Warranty (stipulated on product page)
10.1 A product may have a supplier warranty that extends beyond the 6-month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for manufacturer warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery/ collection of the product.
10.2 You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
10.3 Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
10.4 It is also important to note that the remedy offered to you is at the supplier or manufacturer’s discretion what remedy it can offer you. Redlan Holdings t/a Simpli You is under no obligation to provide you with a credit / replacement, as your remedy lies with the supplier or manufacturer.
10.5 However, since we want your experience to be as good as possible, if the supplier or manufacturer has offered you a replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund directly from us.
- Charges and refunds
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) refuse the return, or only to replace the item that you did return; or to estimate the value of the missing accessories and parts and to credit or refund you in respect of the returned item only.
11.1 If you return a product that does not comply with this Policy, you may be liable to reimburse Redlan Holdings t/a Simpli You for the cost of collecting the product from you and the cost of having the product returned to you.
11.2 Please note that we only refund to the payment method that you originally used – i.e., payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to your nominated bank account.
